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Frequently asked questions

Who can join?
Anyone who is female, aged 16 or over, lives in the UK and is pregnant or has a child aged less than 1 year.

Why should I join?
Taking part in our surveys will help other mums to benefit from your experiences. The companies we work with value your views in helping them provide the best products and services for mums and mums to be. It's also fun and you get paid for doing it.

Why do you gather details about me when I join?
The details we gather are used to ensure that we only send you surveys that are appropriate to you.

What do you do with the details you have about me?
Mumsurvey's responsibility with the data we hold about you is of the utmost importance to us. We subscribe to the Data Protection Act and comply with the rules contained within this. This means that the data must be:

  • fairly and lawfully used
  • used for limited purposes
  • relevant and not excessive
  • accurate
  • not kept longer than necessary
  • used in accordance with your rights
  • secure
  • not sold to companies in other countries without adequate protection

The personal data you provide to us will never be passed on to a third party without your written consent. Occasionally we may need to ask your permission for a third party to post you a product for evaluation for one of our surveys. In this case we would always ask for your permission beforehand and your data would not be passed on without your written consent.

We do not sell personal data to marketing companies or any other organisations. Your details will never be sold to companies who are looking to send direct mail or telephone you about products and services.

When we deliver the data to companies about the results of a survey we never report back on the details of an individual. All details are reported based on the sample as a whole.

Do I have to fill in every survey?
No. We realise that sometimes you are too busy or away. It is not compulsory to fill in every survey, however as you will have been specially chosen for that survey it is important for you to take part if you can.

Can I leave at any time?
Yes, if you wish to leave at any time please contact us at unsubscribe@mumsurvey.co.uk and we will remove you from our member list.

What happens to my details if I leave?
If you decide to leave, all your personal details will be removed from our database. However all the answers you have given to surveys will remain and will be classified as being from an anonymous participant.

What happens to my payments if I leave?
If you decide to leave and you have credits in your account balance these will be deleted with your personal details. If you have more than £5 in your account you can cash this in by electronic transfer before you leave (£10 for cheque payments). Please make the request for your payment before you unsubscribe as we cannot make the payment after we have deleted your personal details.

Please note, payments can only be made in multiples of £5 for electronic transfer or £10 for cheque payments

How long do I have to answer the surveys?
Most surveys are "live" for up to 48 hours. It is usually important to try and answer the survey as soon as you can before it closes.

Does it cost anything to be a member?
No. There is no cost involved to you other than your time to complete the surveys.

Why do you ask for my mobile phone number?
We use your mobile phone number as your login name to access your personal details.

For some surveys we will alert you to the survey by sending you a text message.

You will never be charged for a text message we send you. We pay the full cost of the text message.

We will never pass your mobile phone number to a third party or use it for any other purpose than to send you a text message to tell you that a survey is available for you to complete.

Can I register more than once?
We do not allow more than one registration per person. It is important for our surveys that they are only completed once per person. We use monitoring techniques to examine for multiple registrations and if we find members who hold more than one registration we reserve the right to delete all registrations held by that person and terminate the account without making any payment for surveys already completed. Entries into prize draws earned from the completion of surveys will also be removed from members found to have multiple accounts.

If you believe you have more than one account registered with us please contact us and we will try and resolve this.